Privacy Policy

What Personal Information Do We Collect?

At Lucky7 Casino, we only collect the personal information that we need to provide you with a seamless gaming experience. This includes:

• Basic Information: Your name, email address, phone number, and date of birth.
• Account Details: Username, password, and payment information.
• Transaction Data: Details of deposits, withdrawals, and any transactions you make on our platform.
• Technical Data: Your IP address, browser type, device information, and your activities on our site.
• Communication Data: Any feedback, questions, or concerns you share with us through customer support or surveys.

Why Do We Collect Your Information?

You might wonder why we need this information. The reasons are simple:

1. Account Setup and Verification: To ensure that your account is unique, secure, and legally compliant.
2. Payment Processing: So you can deposit funds, withdraw winnings, and enjoy our games without a hitch.
3. Personalized Experience: To tailor our services to your preferences, making your time with us even more enjoyable.
4. Security: To protect your account and our platform from fraudulent activities.
5. Customer Support: To provide you with timely and effective assistance whenever you need it.

How Do We Use Your Information?

Your information is used solely for the purposes of enhancing your experience at Lucky7 Casino. Here’s how we put it to good use:

• Personalization: We analyze your gaming habits to suggest games and promotions you might like.
• Communication: We keep you updated with the latest offers, news, and essential account notifications.
• Security Measures: We monitor your activities to detect and prevent any suspicious behavior.
• Service Improvement: Your feedback helps us improve our games, services, and overall platform.

Who Do We Share Your Information With?

Your trust is paramount, so we only share your personal information with a select few trusted partners. These include:

• Payment Providers: To facilitate secure transactions on our platform.
• Regulatory Authorities: To comply with legal obligations and ensure a fair gaming environment.
• Service Providers: Companies that help us deliver and improve our services, such as marketing agencies or IT support.
• Law Enforcement: In the rare event that we are required to disclose information for legal reasons.

Rest assured, any third-party we work with is bound by strict confidentiality agreements, ensuring your information is safe and secure.

How Do We Protect Your Data?

Security is at the heart of everything we do at Lucky7 Casino. We employ advanced security measures to protect your data from unauthorized access, alteration, or disclosure. This includes:

• Encryption: All sensitive data, such as your payment information, is encrypted to prevent unauthorized access.
• Firewalls: Our systems are protected by robust firewalls that block any potential threats.
• Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
• Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it with care.

How Long Do We Keep Your Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed, we securely delete or anonymize it. This is usually after you close your account or after a specified period of inactivity. However, we may retain certain data to comply with legal obligations or resolve disputes.

Your Rights and Choices

You have full control over your personal information, and we respect your rights to:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct any inaccuracies in your personal information.
• Deletion: Ask us to delete your personal data, subject to legal obligations.
• Restriction: Limit how we use your data in certain circumstances.
• Objection: Opt out of certain data processing activities, such as marketing communications.

If you wish to exercise any of these rights, just reach out to our customer support team, and we’ll be happy to assist you.

Cookies and Tracking Technologies

To enhance your experience on our platform, we use cookies and other tracking technologies. Cookies are small files stored on your device that help us remember your preferences, logins, and past activities. This allows us to:

• Improve Site Functionality: Ensure that the site operates smoothly and efficiently.
• Personalize Content: Offer content and promotions tailored to your interests.
• Analyze Traffic: Understand how you use our site so we can make improvements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.

How We Handle Children’s Privacy

Lucky7 Casino is strictly for users who are 18 years or older. We do not knowingly collect or process personal information from anyone under this age. If we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete it. If you believe a minor has provided us with their data, please contact us immediately.

International Data Transfers

As an international platform, your information may be transferred to and stored on servers located outside of Malaysia. However, we ensure that these transfers are conducted in compliance with relevant data protection laws and that your data remains protected, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your privacy. If we make significant changes, we will notify you via email or through a notice on our site.

How to Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal information, please don’t hesitate to reach out. You can contact our customer support team at any time, and we’ll be more than happy to assist you.

Email: [email protected]
Website: https://lucky7.my/

Your Privacy Is Our Priority

At Lucky7 Casino in Malaysia, your privacy isn’t just a policy—it’s a promise. We’re dedicated to protecting your personal information with the highest standards of security and transparency. As you enjoy our games and services, you can rest easy knowing that your data is in safe hands. If you ever have any questions or concerns, we’re here to help.

Thank you for choosing Lucky7 Casino, where your privacy matters.